Soundbits Refund Policy

Effective Date: June 01, 2024

At Fynmost SRL, we are committed to providing a fair and transparent billing process for our subscription service, which charges based on your actual usage ("Usage-Based Billing"). This refund policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Due to the nature of usage-based billing, refunds are generally not provided for charges that accurately reflect the services consumed. However, you may be eligible for a refund under the following circumstances:

• Billing Errors: If you believe that you have been incorrectly charged due to a billing error, you may request a refund for the erroneous amount.

• Service Outages: If you experience a prolonged service outage or significant disruption that is verifiable and due to our fault, you may be eligible for a partial refund or credit based on the impact of the outage on your usage.

• Unauthorized Charges: If there are unauthorized charges on your account, you must report them within 30 days of the charge to be eligible for a refund.

2. Requesting a Refund

To request a refund, please contact our customer support team at support@soundbits.live with the following information:

• Your account details (e.g., username, email address).

• A detailed explanation of why you are requesting a refund.

• Any relevant documentation or evidence supporting your claim (e.g., logs of service outages, screenshots of billing errors).

3. Review and Processing of Refunds

• Review Process: Once we receive your refund request, our team will review it within 5-15 business days. We may contact you for additional information or clarification during this review period.

• Refund Approval: If your refund request is approved, the refund amount will be calculated based on the specific circumstances (e.g., proportionate to the service outage duration, correcting the billing error).

• Refund Method: Approved refunds will be issued to the original payment method used during the billing cycle. Please allow 5-15 business days for the refund to appear on your statement.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Usage Disputes: Disputes over charges that accurately reflect your usage of the service, including charges incurred from exceeding usage limits or quotas.

• Downgrades: If you downgrade your subscription plan, you will not receive a refund for any unused portion of the higher plan.

• Cancellation: If you cancel your subscription, you will not be refunded for any usage charges incurred before the cancellation date.

5. Adjustments and Credits

In certain cases, instead of a refund, we may issue an account credit that can be applied to future usage. This may occur if the refund request is related to a minor billing error or as an alternative to a refund in other circumstances.

6. Changes to This Policy

We may update this refund policy from time to time. If we make significant changes, we will notify you through the Service or by email. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised policy.

7. Contact Information

If you have any questions or need assistance with a refund request, please contact us at:

support@soundbits.live